Refund Policy

AI Editor RSP uses credits for AI image generation. This Refund Policy explains the refund rules for paid monthly plans and for failed or blocked generation attempts.

Free Credits

New users receive 3 free credits total as a one-time trial grant. Free credits have no cash value, are not transferable, and are not refundable. If a paid plan is later refunded, any unused free signup credits remain on the account; the refund only revokes paid-plan credits and paid subscription access.

Paid Monthly Plans

Paid plans grant a fixed number of credits for each billing period after payment confirmation. Current plan copy describes Starter, Creator, and Studio monthly credit plans. Paid credits are intended for the current billing period and do not roll over unless the plan page says otherwise.

Refund Eligibility

• Refund requests may be submitted from Account → Billing within 7 days of purchase.
• Eligibility requires that no more than 20% of the paid credits granted by that purchase or billing period have been used.
• For example, a 240-credit plan remains eligible only while 48 or fewer paid credits from that billing period have been used.
• Accounts that have used more than 20% of paid credits, show heavy generation activity, or are outside the request window are not eligible for a full refund through the product.
• Refunds may be denied for abuse, fraud, policy violations, chargeback abuse, or attempts to bypass technical or safety limits.
• Applicable consumer protection law may provide additional rights in some regions.

Failed or Blocked Generations

• If a prompt is blocked by our safety checks before generation, credits are not charged.
• If a generation request fails, times out, or returns no usable result because of a system error, the affected credit may be returned or not deducted.
• If generated output is blocked after processing for safety reasons, the affected credit may be returned once for that request.
• Subjective dissatisfaction with AI output style, composition, resemblance, or perceived quality does not automatically qualify for a refund or replacement credits.

Cancellations

You can cancel directly from Account → Billing → Cancel future renewal or from the billing portal opened by the Manage billing button. Cancellation means the next automatic renewal stops; it is not a refund request, and current-period access/credits follow the active plan rules.

How Refunds Are Processed

Payments, taxes, invoices, refunds, and chargebacks are processed through Stripe. Refund timing, supported countries, tax treatment, payment-method availability, and chargeback handling depend on Stripe's current terms and the applicable payment network.

Request a Refund

The primary refund path is inside your account: Account → Billing → Request refund review. Use this when you want a recent payment reviewed for refund eligibility. We check the 7-day refund window and the 20% paid-credit usage limit, then hold paid credits and cancel future renewal when possible while the review is pending. Your account shows the refund as under review until the refund is confirmed, then completed after confirmation.

If the account button is unavailable, contact support@aieditorrspediting.org from the email associated with your account. Do not send card numbers, passwords, API keys, or sensitive identity documents by email.